Privacy policy

Last Updated: August 31, 2026

At Trovelane, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect certain information, including:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment and transaction information
  • Order details and purchase history
  • IP address and device information
  • Browser type and operating system
  • Website usage and browsing activity
  • Information you voluntarily provide when contacting us

We only collect information that is reasonably necessary to operate and improve our business and provide our services.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders.
  • Process payments and prevent fraudulent transactions.
  • Arrange shipping and delivery.
  • Send order confirmations and shipping updates.
  • Respond to customer service inquiries.
  • Provide information about products, services, or promotions where permitted by law.
  • Improve our website, products, and customer experience.
  • Maintain website security and prevent fraud or abuse.
  • Comply with legal and regulatory obligations.

3. Payment Information

Payments may be processed through third-party payment providers.

Trovelane does not intentionally store complete payment card details on our own servers. Payment information is handled by the applicable payment processor according to its own privacy and security practices.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to help our website function properly and understand how visitors use our website.

Cookies may be used to:

  • Remember your preferences.
  • Keep items in your shopping cart.
  • Improve website performance.
  • Understand website traffic and usage.
  • Support marketing and advertising activities where applicable.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Sharing Your Information

We may share personal information with trusted third-party service providers when necessary to operate our business.

These providers may include:

  • Payment processors.
  • Shipping and delivery providers.
  • Website hosting and technology providers.
  • Customer support services.
  • Analytics and marketing service providers.
  • Fraud prevention and security providers.

We do not sell your personal information for money.

We may also disclose information when required by law, legal process, government request, or when necessary to protect our rights, customers, website, or business.

6. Marketing Communications

If permitted by applicable law, we may send you promotional emails about products, offers, or updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Transactional messages, such as order confirmations and shipping notifications, may still be sent when necessary to fulfill your order.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

When information is no longer required, we may securely delete or anonymize it where appropriate.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include:

  • Requesting access to personal information we hold about you.
  • Requesting correction of inaccurate information.
  • Requesting deletion of personal information.
  • Requesting information about how your data is used or shared.
  • Opting out of certain marketing communications.
  • Exercising other rights provided under applicable privacy laws.

To make a privacy-related request, please contact us using the contact information provided on our website.

We may need to verify your identity before completing certain requests.

10. UK Privacy Rights

If you are located in the United Kingdom, applicable data protection laws may provide you with additional rights regarding your personal information.

These rights may include access, correction, deletion, restriction of processing, objection to certain processing, and data portability, subject to applicable legal requirements and exceptions.

Where required, you may also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

11. US Privacy Rights

Depending on your state of residence, you may have additional privacy rights under applicable US state privacy laws.

These rights and applicable requirements may vary by state. Trovelane will handle valid privacy requests in accordance with applicable law.

12. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

Trovelane is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.

14. International Data Transfers

Because Trovelane may use service providers located in different countries, your personal information may be processed or stored outside your country of residence.

Where required by applicable law, we will take appropriate measures to provide adequate protection for personal information transferred internationally.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

16. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact Trovelane through the contact information provided on our website.

Trovelane

Thank you for trusting Trovelane with your information.