Refund policy

Last Updated: August 31, 2026

At Trovelane, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it or request a refund under the terms below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned with its original packaging, where applicable.
  • Not be damaged, altered, or worn.
  • Include proof of purchase or your order information.

Items that do not meet these requirements may not be eligible for a refund.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Personalized or customized products.
  • Items that have been used, worn, or damaged after delivery.
  • Products that cannot be returned for hygiene or safety reasons.
  • Gift cards, where applicable.
  • Any item specifically marked as non-returnable on the product page.

3. How to Request a Return

To request a return, please contact our customer support team within 30 days of receiving your order.

Please include:

  • Your order number.
  • The item(s) you wish to return.
  • The reason for the return.
  • Photos of the product if it arrived damaged or defective.

Our team will review your request and provide return instructions if your return is approved.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

4. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, the customer may be responsible for the cost of return shipping.

If you received a damaged, defective, or incorrect item, please contact us before returning it. We will work with you to resolve the issue.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or bank.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible after delivery.

Please provide your order number and clear photos of the item and packaging. We will review the issue and, where appropriate, offer a replacement, refund, or other suitable resolution.

7. Exchanges

We do not guarantee exchanges for different products, sizes, or colors. If you need a different item, you may return the original item where eligible and place a new order.

8. Late or Missing Refunds

If you have been notified that your refund has been issued but have not received it, first check with your bank or payment provider, as processing times can vary.

If you still have not received your refund after the applicable processing period, please contact our customer support team.

9. UK & US Consumer Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.

For customers in the United Kingdom, statutory consumer rights continue to apply where applicable. For customers in the United States, applicable federal and state consumer protection laws also remain unaffected.

10. Changes to This Policy

Trovelane reserves the right to update or modify this Refund & Return Policy when necessary. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through the contact information provided on the Trovelane website.

Thank you for shopping with Trovelane.